For Colorado folks who are 65 or older as of December 31, 2023, they can subtract the full amount of social benefits received (line 6b of Federal Return). Under the age of 65, they can only claim a maximum of $20,000. My spouse, who turned 65 earlier in the year, was indeed 65 at the end of 2023; however, the Turbo Tax program used $20,000 not the higher amount from line 6b of our Federal Return. It appears the program didn't recognize she qualified for the 65 and older rule. So, now I have to file an amended return.
In the spirit of "no good deed goes unpunished", I contacted Turbo Tax via phone to report the problem. The representative genuinely tried to help, but she had no decision making authority. I explained the situation and she had to contact others (via some messaging program) for assistance. Ultimately, the response was for me to speak with one of their tax professionals; however, I would have to signup and pay to be able to do that...I declined. I was not seeking tax advice...I was just letting the company know that there was a programming error for the Colorado return. It seems unscrupulous to charge someone to report an error with the program.
It's unfortunate that there is not a better way to report programs errors. I've been using Turbo Tax for years and I'm not sure I'll return next year.
