You are able to begin your tax return using
TurboTax Free, but if you do not qualify for TurboTax Free, you will be
prompted to upgrade.
Please see the following link for tax situations
covered in TurboTax Free Edition.
https://ttlc.intuit.com/replies/3334660
Please
see the following FAQ regarding a refund for TurboTax Online products.
https://ttlc.intuit.com/replies/4195063
Please follow the instructions listed in the following
TurboTax FAQ to contact Customer Support if you need further assistance. https://ttlc.intuit.com/replies/3300041