Turbo tax is trying to charge us again for the software that we purchased from the store. We also decided to paper file state but it will not give us this option. HELP!!!

sreichner · ‎June 1, 2019

xmasbaby0 · ‎June 1, 2019

If you purchased desktop software from a retailer, then why are you posting from online Deluxe? Did you accidentally go online instead of installing and using the software you purchased? With desktop software there is no "logging in" to an account. You open up the program and click New Tax Return and start working. What did you do? You should call customer support to help you sort this out.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Turbo tax is trying to charge us again for the software that we purchased from the store. We also decided to paper file state but it will not give us this option. HELP!!!