turbo tax is asking for a license code and Costco email shows a key

[ljoudeh1]

Purchased turbo tax from Costco and email from Costco contained a key of letters and numbers.  downloaded software then the enter your license code popped up.  The key fro Costco is of a different format and it doesn't fit the space shown on turbotax screen!

[VolvoGirl]

I haven't bought mine from Costco yet.   My 2024 Costco email License Code  is the Key 1 with 16 digits  run together (numbers and letters).  How is the format different?  Turbo Tax probably wants 4 sets of 4 digits?  Can you post  a screenshot of what format Turbo Tax wants?  

[VolvoGirl]

Just checked this page.  It was updated a day ago.    It should be a 16 digit combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) 

Where to find the License Code
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

[Mike9241]

the "-" shouldn't matter. when you enter the code. after entering the first 4 characters the dash should appear automatically, then again after the next 4 and so on.