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Have you double checked your own data entries? Did you enter any other income with tax withheld besides the income on the W-2?
There could be tax withheld on a 1099-G, 1099-R, SSA-1099, or a number of other 1099-series forms. Check all the income-reporting forms that you entered to see if any of them have tax withheld. Also double-check that you did not make a mistake entering the tax withheld on your W-2.
Save your tax return as a PDF, selecting the option to include all forms and worksheets. Then look for the Tax Payments Worksheet, near the end of the federal return. Lines 10 through 18 of the worksheet show all the tax withheld that is included in your return, and what forms it came from.
See the following FAQ for instructions to save your tax return as a PDF.
How do I save my 2020 TurboTax Online return as a PDF?
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