I have been filing with Turbo Tax for 20 years. I paid for premium last year supposedly to have help when I need it. When I went to start my 2024 taxes, I saw that that 2023 taxes were not filed. I have the email from April stating that Turbo Tax filed them. I had a person helping me who said it would be resolved 3 weeks ago. I had one missed call from TT, with now call number of course. I still cannot get a supervisor or anyone to explain why TT did not file my taxes.
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After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
Did you received two emails from TurboTax, one for the transmission of the tax return and the other when the IRS either Accepted or Rejected the tax return?
It it turns out that your 2023 return was not e-filed successfully, then you will need to file it by mail now, because e-filing is closed permanently for 2023 returns. Print, sign and date the return in ink, and mail it in.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
Update: I had a lovely person from TurboTax help walk me through getting my return downloaded. I printed and sent to the IRS. I am still not happy that I have the confirmation email from April that said my return was filed and it was not. I do appreciate the great help today. If the original person I asked a few weeks ago was a good I would have had it resolved earlier.
@Ellentg Glad you got it printed and mailed. Back when you e-filed ----did you receive TWO emails from TurboTax----one that said the return was submitted and the next one that told you if the return was accepted or rejected?
Going forward:
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
And if you did not file a timely 2023 return you will have trouble e-filing 2024. When it asks for your 2023 AGI try using zero. If zero does not work then you have to print, sign and mail 2024.
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