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Paying your fee did not file your return. Did you go all the way through the FILE section and click the big orange button that said "Transmit my returns?"
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If the IRS accepted it, what does it say here?
Or does your account say “Ready to Mail?” Or--"rejected" or "printed"?
Note: If it says "Rejected", “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.
If you realize now that your return was not e-filed successfully, then you will need to file it by mail. E-filing is permanently closed for past year returns. You will need to print the return, sign and date it in ink, and mail it in.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
Are you sure you are logged into the same account as last year?
You should call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
Paying the TurboTax account fees does not file a tax return.
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.
On the Tax Home webpage -
Scroll down to the section Your tax returns & documents. Click on the Year 2023 and Click on Download/print return (PDF)
Print, sign, date and mail the tax return to the IRS. Include with the mailed tax return any forms W-2 and 1099 which have taxes withheld. If you are owed a tax refund there are no penalties for filing a tax return after the due date. The 2023 tax return can only be mailed, it cannot be e-filed using TurboTax.
Go to this IRS website for the address for mailing, by state, with or without a payment - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment
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