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PeeGee
New Member

Turbo Tax capital loss miscalculation

If you had a capital loss this past year, I urge to to double check the computations Turbo Tax presents to you.  I've used Turbo Tax for the past dozen or so year.  So I am familiar with how it works. 

 

I had a negative capital gains (capital loss) this past year.  I have 2 brokerage accounts from Fidelity and the data was imported automatically.  In fact, ALL of my data was imported automatically. I entered nothing myself manually.  The total capital loss that is reported by Turbo Tax is less, MUCH LESS, than the sum of the capital loss on each account.  It should be exactly the sum of the 2 accounts.  I have no other capital gains.  So Turbo Tax miscalculated it!  The button that explains how it computed my capital gains presents me with figures that do NOT match the numbers on the individual accounts. 

 

I called support and spoke with 2 different people. I was on the phone for over 2 hours today. They could not explain the discrepancy.   We even deleted and re-imported all of my Fidelity account info!   While support was trying to escalate my problem and I was intermittently on hold, I did my taxes using H&R Block's online tax software.  It calculated my capital gains correctly and my refund is $500+ more than what Turbo Tax reports.  I SHOWED THIS to Turbo Tax support in a screen share session.  They could not explain it and told me to pay extra for their "tax advice" to get a resolution.

 

If you have capital losses this year, VERIFY YOURSELF what the amount should be.  Do not trust Turbo Tax!

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