TURBO TAX 2024 FILES NOT TRANSFERRING FROM 2023

[hkcpa]

TURBO TAX 2024 FILES NOT TRANSFERRING FROM 2023

I do tax returns for free for friends.

I got 2 files to transfer from 2023, but the rest will not transfer from 2023 to 2024.

I get a message that the "file is being read", but after that the file does not open up.

When I start the program, there is a message to RESTART THE COMPUTER, but, as I have done that many times, the files still will not transfer.

This needs a solution.