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Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

Installed Turbotax 2024 desktop app, tried to login to my account.

Even with correct credential, it comes back to the same login screen and it shows my user id and las access time (which is today's date).

If I did use incorrect password, it would tell me right away.

 

With the same credential, I can login via the browser with no issue.

 

Since I cannot go beyond this step.. there is no way I can register the key...

 

Please help.. thanks.

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21 Replies

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

@Hawken1996 

 

Someone yesterday....they indicated that they had to turn off their VPN in or der for the license registration to work.   Then turned it back on later after the registration was completed and software started up.

 

So if your computer is going thru a VPN, try turning it off first.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

I don't have VPN running or VPN at all. Computer has Turbo tax installed for the previous several years. 

So it used to work.. just not this year... and I have tried to uninstall and re-installed the 2024 App... didn't help.

 

Worst case is that I may have to try it on a different PC

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

Rats.....

 

If you are running on a Windows 11 computer, You could also try running the installation file in Compatibility Mode for Windows 10 instead.

________________________

OR....contact Customer Support and get the problem logged in there....not sure they'd have a solution since it's so new.   But, perhaps they'd get a systems/software expert involved.

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
WingMan7
New Member

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

I am having the exact same problem.  Have done everyth8ing possible to resolve (turn off VPN, clear cache, delete cookies, warm reboot, cold reboot, etc.).  Was on with TurboTax technical support today, after an hour she said to try deleting download and reload, which I did with no resolution.

 

Help!

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

I have exact same problem.  Running Windows 10, 64 bit, have used TT for years.  Despite using correct id, pw, vc cannot activate download to use, keep getting endless login loop screen, wasted an hour already.  All security and vpn turned off, still cannot get to work.  After last years fiasco, I should have known better.  At least Amazon was kind enough to refund the purchase and is escalating issue since I made it clear numerous online complaints about this with TT apparently doing nothing.  Any suggestions for better tax sw since TT obviously is now IMO no longer a viable option due to numerous problems last year and now this year cannot even activate.  Thanks.

robpaveza
New Member

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

I am unable to connect as well. As a web developer, I took a look at what's going on in the background. TurboTax is trying to connect to https://shopping.turbotax.intuit.com/ and this is timing out. When I click on the "Try Again" button, it first connects to https://accounts-tax.intuit.com/ and then attempts the https://shopping.turbotax.intuit.com/ -- it's the second one that fails.

 

I'm on Starlink - @Hawken1996 , have you had any success? Are you on Starlink?

robpaveza
New Member

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

I also was told via this post:

Solved: Re: I bought a turbotax license code. How do I use it?

to go to this page:

https://accounts-tax.intuit.com/turbotaxdesktop/signup 

After clicking "sign in," on the web (because I already have an account), it went through to redirect to this URL:

https://shop.turbotax.intuit.com/commerce/account/secure/account.jsp

And this also times out for me.

robpaveza
New Member

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

There are three canonical DNS records for this URL and none of them respond on port 443: Network Tools: DNS,IP,Email

Sure seems like someone at Intuit forgot to turn on their Amazon S3 services.

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

Thanks for these very informative posts. A lot of us are having this same problem (yup..downloaded from Amazon). Hopefully this will get resolved. Again, thank you!

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

I posted previously concerning the failed endless loop activation login using Windows 10 Pro 64 bit Premier version purchased from Amazon.  I am on Starlink internet but doubt that is the problem. I also doubt this is an Amazon only problem as on the web I found many posts reporting same problem when purchased elsewhere including Costco.  IMO (being very paranoid due to previous severe privacy breaches by these types of companies providing sw) this problem is because TT is trying to force people to use online version only where they capture and use/sell all your data (consistent I think with IMO invalid excuse for not providing a CD anymore for installation--yes many new computers don't have built in drives but everyone I know has at least one or even two usually HD capable disc drives connected to their computers).

 

I did stumble/bumble my way into getting this Premier software to activate for Windows 10 Pro 64 bit after I tried every single other suggestion on TT and the web.  I had from the first try been running as administrator which did nothing.  Neither did turning off firewall, security, vpn (NOT RECOMMENDED by me---if you do this then make sure to first do a create restore point and after run a scan of your system).  Tried many other suggestions also.  I am NOT an IT or cybersecurity expert, so what finally worked for me may or may not work for you and may or may not be a security risk.

 

Suggest strongly you leave on all your security protections including vpn if you decide in desperation to try what worked for me.  Also strongly suggest you first create a restore point.

 

I went to Windows c drive folder where tt program was downloaded, clicked on turbotax folder and right clicked for properties.  I saw I was indeed running as administrator with full control as well as me as user having full control so this obviously was not the problem.  Under general tab, I unclicked read only.  Under security tab, I gave each of the 7 multiple options (if not already done) from all application packages ... to trusted installer full control.  Clicked ok, rebooted my computer, and found one of those steps made it work to take activation code and was able to launch TT and update sw.

 

Hope this works for someone else.  I found help from TT and MS (yes I tried there also) to be practically non existent/completely incompetent.  It is very hard for me to believe these companies like TT and MS with all their computer experts don't seem to have any idea how to solve a basic problem preventing people from even activating their products.

 

Good luck!

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

Thank you for this post...sadly for me it did not work. I tried the steps on the TT folder and I tried the steps on the Individual 2024 folder inside the TT folder. I still get no activation, still tells me I have no Internet Connection. Did you do these steps on the TT folder itself or the Individual 2024 inside the TT folder? Just curious.

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

I am so sorry my solution did not work for you.

 

My problem may be a little different--I never got any message about not having an internet connection when trying to activate, it just kept sending me back to the login screen each time I tried to activate in an endless loop.  My system showed I always had an internet connection.

 

Just to clarify my original problem, even when unable to activate TT, I was able to download and the run the file for installation and then see the created exe file...I just could never get it to activate so I could open and run it.  So if you have been able to actually download and install and just not activate TT, perhaps trying to change the properties on the exe file might work rather than the entire folder?  This is just a wild guess.

 

Otherwise, to me (not an IT person) the no internet connection message might be an indication wrt your firewall/vpn blocking.  It worked for me when my firewall and vpn were on but it might not work for other firewalls or vpn servers with different protocols.  This is just another wild guess.

 

Sorry.

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

I am on Starlink and when I was having problems activating I think I saw those links as well.

 

See my other post for what ended up working for me but unfortunately not for someone else who tried it who was having the same problem.

 

Good luck.  

Turbo tax 2024 activation cannot go beyond login screen (cannot login) with correct credential

Unfortunately it appears not just Amazon, complaints from Costco among other sellers customers of the exact same endless log in activation loop.

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