TT24 installation failure: Visual Studio C++ 2022 Redistributable Package (x64) failed

[BreaBrea]

The first year without a CD and predictably something is not included that should have been.  There is no help online, and I've been on hold for 29 minutes w/o hold music so probably just in a black hole.  Is this the final straw to switch to H&R Block after nearly 2 decades?  

OK - since Intuit won't hire help, please community, what can I do?

[JohnB5677]

This is a Microsoft Windows issue

Here's a more detailed breakdown of troubleshooting steps:

1. Uninstall Previous Versions:

Check for Existing Installations:

In Control Panel or Apps & Features, look for any "Microsoft Visual C++ Redistributable" entries (x86 and x64) and uninstall them.

Use Program Install and Uninstall Troubleshooter:

Download and run the Microsoft troubleshooter to uninstall any problematic or stuck installations. 

2. Update Windows:

• Check for Updates: Go to Windows Update and install any pending updates. 

3. Reinstall the Package:

• Download the Latest Redistributable: Obtain the latest version of the Visual C++ Redistributable from the official Microsoft website. 
• Run as Administrator: If necessary, run the installer as an administrator. 

4. Additional Troubleshooting Steps (If problems persist):

Check Windows Installer Service:

Ensure the Windows Installer service is running. 

Run DISM and SFC:

Open Command Prompt as administrator and run the following commands:

• DISM.exe /Online /Cleanup-image /Restorehealth 
• sfc /scannow 

Repair Existing C++ Redistributables:

If you have older versions installed, try repairing them instead of uninstalling and reinstalling. 

Delete Cache Files:

Delete the contents of the C:\Windows\SoftwareDistribution folder (DataStore and Download folders). 

Check for Corrupted Registry Keys:

Open Registry Editor and navigate to Computer\HKEY_CLASSES_ROOT\Installer\Products. Delete any child keys related to Visual C++ Redistributable installations. 

Try Installing from a Different Location:

If the installer fails, try launching the installer from a different drive or folder. 

Check for Antivirus Interference:

Temporarily disable your antivirus software and firewall to see if they are causing the issue. 

Check for missing DLLs:

If you encounter an error that a library was not found, make sure that the redistributable libraries are deployed correctly on the target system. 

This video demonstrates how to fix Microsoft Visual C++ setup failed issues: