TT Desktop 2023 can't pay state efiling fees

[cabetanco34]

I'm trying to efile my state return. After my return is saved, TT is trying to open a new window for me to enter my CC info, but I keep getting the following error:

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

For answers to your questions, visit us at TurboTax.com/support.

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.

I've tried since yesterday, same error.  Deleted cache and cookies, same error. Uninstalled and reinstalled TT, same error. Need help.

[xmasbaby0]

You may need to contact support.  Or......just print and mail the state returns and avoid the state e-file fee --- pay for a stamp instead.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

[cabetanco34]

"Pay for a stamp instead." Seriously?! Fix your software.

[xmasbaby0]

No one in the user forum can "fix the software."   Check to make sure the billing address on the card you are using matches the address on your tax return.   If that does not help, then call support for their help with this.