TT 2025 freezing while saving

Forum|Forum|3 months ago
March 9, 2026
1 reply
0 views

Hello,

I have an issue with trying to save. I get to the end where I'm going to e-file, I click the payment button. It goes goes to the payment screen, says we are going to save your return, the screen goes white and I get the circle of wait, It doesn't go away. If I cancel the save, the next screen says your payment didn't go through. This has been has been happening for the last few hours. I've restarted TT, It's been updated, and restarted my computer several times. None of that worked.

Any help would be appreciated.

Thank you!

LindaS5247

Level 14

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JamiemvpAuthor

Level 2

Turbo Tax, desktop version.

It just updated and I still have the same issue. I called support. They wanted to do a screenshare. They sent a request, which I didn't get, but they said they were connected to my computer. I kept telling them. I don't see them, but they kept saying. I'm connected. They then put me on hold for 10 minutes and hung up the phone.

I've use TurboTax for at least the last 10 years. This may be the last.

Jayme