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jimmyg144
New Member

Trying to pay and payment won't process. I am in a foreign country with an 11 digit phone number Turbo won't accept as valid. Need to chat or receive a call to resolve?

 
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6 Replies
KarenJ
Intuit Alumni

Trying to pay and payment won't process. I am in a foreign country with an 11 digit phone number Turbo won't accept as valid. Need to chat or receive a call to resolve?

We accept credit, debit, and pre-paid cards with a Visa, MasterCard, American Express, or Discover logo. Like many other U.S. online merchants, we can only process cards with a U.S. billing address.

If you do not have a US billing address, perhaps you have a friend or relative in the US that could assist you.


jimmyg144
New Member

Trying to pay and payment won't process. I am in a foreign country with an 11 digit phone number Turbo won't accept as valid. Need to chat or receive a call to resolve?

Have a US billing address on a US bank. I receive a red bar across the top of the payment page after each attempt and it's gibberish about "blanks, spaces and numbers." What's going on?
KarenJ
Intuit Alumni

Trying to pay and payment won't process. I am in a foreign country with an 11 digit phone number Turbo won't accept as valid. Need to chat or receive a call to resolve?

Please see if this helps at all
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/5294938">https://ttlc.intuit.com/replies/5294938</a>
KarenJ
Intuit Alumni

Trying to pay and payment won't process. I am in a foreign country with an 11 digit phone number Turbo won't accept as valid. Need to chat or receive a call to resolve?

or this:

Ok ... if you have entered a foreign address in the MY INFO section then here is the workaround ...

1) go back to the MY INFO section and change the address to the same one the US credit card is registered to

2) complete the FILE tab long enough to pay the TT fees

3) return to the address section of the MY INFO tab and put the actual foreign address back

4) complete the FILE tab again all the way until you can transmit the return.
jimmyg144
New Member

Trying to pay and payment won't process. I am in a foreign country with an 11 digit phone number Turbo won't accept as valid. Need to chat or receive a call to resolve?

Did exactly as instructed with matching addresses for two different cards and neither was accepted. The red bar message on the screen says: We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again."
jimmyg144
New Member

Trying to pay and payment won't process. I am in a foreign country with an 11 digit phone number Turbo won't accept as valid. Need to chat or receive a call to resolve?

Done

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