Trying to efile federal and NYS

[Howierw]

I am done with the federal and NY State efile review.  The Review Your New York Filing screen does not have a continue button (only a back button).  There is no way to proceed to efile both returns.

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[Howierw]

Caitlin thanks for trying to be of assistance but you were off point.  The issue was resolved by a call into support.  The resolution was that if a user wants Intuit to make the first installment payment to NYS the user must enter in the NYS estimated payments screen a payment date for only the for only the first payment.  I assumed it would know to use 4/15/26 but the date must be entered.  The software should have kicked out an error that a date is required.   That would easily have helped me resolve the issue without needing assistance.