Trying to e-file my deceased mom's taxes and am stuck

[klhansen]

I'm trying to e-file and it's stuck at the PIN/birthdate page. It keeps saying I need to enter PIN or birthdate, which I have. I have included my info as representative for my mom, but it keeps choking and sending me back to enter a PIN or birthdate. I've used Turbotax for my taxes last year and had to use a PIN to file those. Do I need to use that PIN or the one I just made up? VERY ANNOYING!!!

[Hi Palms]

You should be using her information, such as state ID or driver's license, PIN, borthdate, etc., since it is her return and you're just filing it on her behalf.

[klhansen]

I tried using her birthdate and a PIN it said I could make up, and it didn't like that either. She didn't have a PIN as she never used TurboTax before.  According to other posts, I need to sign it with my name and PIN/birthdate.

[Hi Palms]

Correct but you should be able to self-select a PIN.

[klhansen]

Didn't like that the first time, which is why I went back and entered my info as a representative.

That's two strikes. Any more info as to how to make this work?

[Hi Palms]

No idea why TurboTax won't accept that. You can screen share with customer service I believe.

[klhansen · Accepted solution]

Finally figured it out. The PIN needs to be 5 digits, but it doesn't say that ANYWHERE! The AI chatbot finally said that when I asked it a bunch of questions. Everyone else uses 4 digit PINs and that's what I had entered.