Trying to buy Turbot2025 desktop Ordering site cant validate my credit card. tried multiplr times with different credit cards.. How do I talk to someone?

[dkbarclay]

So, I click to order and the system begins processing my order. Then says it is having trouble verifying the credit card. The card is valid and I tried with different cards. I checked my CC onlinr info - the transaction is entering and then reversed each time I try. Any suggesions?

[CatinaT1]

Here is a link to contact  Turbo Tax Customer Service.

[dkbarclay]

Thanks, Catina 

Fortunately I finally got connected with a knowledgeable support person who knew about this problem and helped complete the order for me.

The fact that the ordering process is broken should raise a red flag with your company. It took me about 2 hours with multiple attempts to contact customer service and get my order in. Most potential customers would have given up.

Dave

[nomisela1]

Apparently it is very common since they posted it on their troubleshooting page, however they say to call. I did but agent could not resolve. So not helpful.

I was on the phone with customer service for an hour. Tried multiple cards as well. The representative gave her best shot but could not resolved. Followed the instructions and cleared all cookies and browser history. Tried chrome and edge browsers.  resigned to try another day. If this was resolved for you please specify how. Thank you.

If this helps, the agent could not place the order on her end because she could not match the discount I was offered through my cart of 25% (from Fidelity.com) 

[dkbarclay]

How. can a company compete when they can't fix problems preventing potential customers from ordering their products?

The only way I could order was by having the rep do it for me.

She was able to give me a discount when I asked for one.