Transferring TT Tax Year 2020 Desktop (Mac) to TT Tax Year 2021 Online is not working for me - what am I doing wrong?

[zenmster]

Hi

1. I started completely from scratch on TT online for tax year 2021

2. I was able to via API import my crypto or most of it at least

3. I had the option to import TT Tax year 2020 info via PDF drag and drop into an online window

4. BUT it did not transfer over all my rental property info - actually, I don't see any of my rental prop info transferred to TT Tax Year 2021 online

a. I don't even see my capital gains/losses transferred over. 

5. How to I transfer all my TT Tax year 2020 info from my DESKTOP file to TT Tax year 2021 ONLINE version? 

[Anonymous_]

Contact Support.

What is the TurboTax phone number? (intuit.com)

[VolvoGirl]

You should keep all you posts in the same thread.  I posted an answer on your other question about Rental.  Try transferring again with the .tax2020 file into a new online return or clear & start over in this online account.  

[zenmster]

I apologize.  I get lost here sometimes.  I totes get it.  Apologies again.