This site charging me for the cost of completing my taxes from a refund. I am not receiving a refund and shouldn't have to pay $40 for it

[KathrynG3]

Filing taxes does not guarantee a refund. The tax filing is when a taxpayer's tax requirement is matched with what was withheld or paid throughout the year. The IRS is allowed to charge penalties and interest if the tax is underpaid more than $1,000. 

If you want to make sure you get a refund next year, you can have more taken out from each check throughout the year. 

For 2020, I do recommend using this IRS Tax Withholding Estimator so you can get a very clear idea of what you will owe federally. You can contact your State Department of Revenue, for their estimated tax withholding recommendations.

[bluedeb · Accepted solution]

If you have not filed yet, you can remove the Refund Processing Fee.  You would then have to pay your TurboTax fees by direct debit or credit card.

How do I remove Pay With My Refund fees in TurboTax Online and change my payment method

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbot...

If you have already filed your return, you can contact TurboTax Support about a refund.  In the box that asks what do you need help with, type Billing Issues.

https://support.turbotax.intuit.com/contact/