This service is not working. How can I get a refund? Is there a number to call?

[Anonymous_ · Accepted solution]

You can use the link below to contact Support or post your exact issue here on this board.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[xmasbaby0]

What is not working?  What are you trying to do?  If you are trying to start a new return online, you cannot start a new return online.  Online tax preparation for new 2019 returns is closed down permanently--as of October 15.  If you paid for online software and did not use it to start your 2019 return you can contact customer support to get a download of desktop software for a full PC or Mac to prepare your return.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

Or are you trying to e-file?  Or is it some other problem?  We cannot see your screen so we need details.