Turbotax has a new feature that tracks the dates,
times, and approximate locations your account was accessed. You can log
in and check this feature. Make sure you log in by typing the address in
your web browser and check for the padlock icon that means you have a verified
connection. Click Account Tools, then Security, then scroll down for
access history.
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Be aware
that the date and time will be accurate, but the location may be less accurate,
especially if you are using a cell phone. Determining location from an internet
address is notoriously prone to error. But, any overseas access is
definitely a problem. If there are log ins you don't recognize, you can
call customer support, and also take steps (below) to secure your account
better.
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To
secure your account, log in to your Turbotax account by typing the address
into your browser window, and make sure your browser shows a padlock icon or
whatever symbol it uses to indicate a secure verified connection. Change
your password, and make sure it is not something you use on other web sites.
Change your security question to something that a crook could not guess
from social media. Make sure your email address and cell phone number are
up to date as Turbotax may use that to help verify future attempts to log in.
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You also
have the option to turn on 2-factor authentication for all log-ins. With
2-factor authentication, Turbotax will send a code to your email or cell phone
when you try to log in. The idea is that only someone who knows your password
and also has possession of your phone will be able to log in, this is more
likely to be the real you. Turbotax will use 2-factor authentication
whenever you log in from a computer that turbotax does not recognize, but you
can turn it on for all log-ins in your security settings.
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Also see these two FAQ's about the emails being sent to
alert users on the new security measures:
https://ttlc.intuit.com/questions/2922944-i-received-an-email-about-using-different-turbotax-account...
and
https://ttlc.intuit.com/questions/2934086-i-received-an-email-about-using-a-new-device
