The IRS rejected my refund due to a number I missed in the EIN. I fixed the issue. Under "file" there are 3 steps. When I try to submit it kicks me back to same page.why?

[cdorris21]

On the 3rd step that says "Get ready to save and file your returns" I click start. I then click the last step for re submission and it kicks me back to the "file" page with the 3 steps. I've spoken to a representative over the phone and none of us can figure out why it is doing it. Please help!

[MichelleLO]

Please try to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Internet Explorer or Firefox if you're currently using Chrome and vice versa.  If that doesn't work, you can delete the input in the EIN field and re-enter it to see if that clears up the error.  If these steps do not work, please comment back.

You may want to consider waiting until Monday, January 24, 2022, to file your return as that is the day the IRS will start accepting and processing returns. 

[cdorris21]

None of those things worked for me. I have tried my phone, my Mac computer through Google Chrome and safari with cookies and cache deleted. I have also re entered that w2 completely.

I will wait till Monday to try again and let you know if that works for me.