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The images for the "robot" question are not appearing on the screen to complete my taxes.
The question that confirms you're not a robot is not displaying the images. The question is there, but the images are not.
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posted
June 4, 2019
4:10 PM
last updated
June 04, 2019
4:10 PM


1 Reply
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The images for the "robot" question are not appearing on the screen to complete my taxes.
If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."
- First, simply refresh the page in your browser and see if that changes anything.
- If not, then log out and clear your browser Internet cache.
- Close the browser and reopen it.
- Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
- Log in and try again.
- If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
- Log in with the private window (again making sure cookies are allowed)
and try the efile again.
June 4, 2019
4:10 PM
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