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jimburr3rd
New Member

The free filing system has me in a loop. It keeps going back from file by mail (Federal) and E file (State) to the ID information for Virginia.

 
1 Reply
HeatherPLO
Intuit Alumni

The free filing system has me in a loop. It keeps going back from file by mail (Federal) and E file (State) to the ID information for Virginia.

Try this: 

Log out of Turbo Tax and close out of your browser.  Then, clear your cache and delete your cookies.  Open up your browser window and go back into Turbo Tax.  This should have fixed your issue.  Please see below on how to clear your cache and delete cookies:

Clear Cache:

https://ttlc.intuit.com/replies/3302272

Delete Cookies:

https://ttlc.intuit.com/replies/3301745

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