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The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

 
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9 Replies

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

Everything during the confirmation and e-file process, including 1040 and forms (I printed) were good.  The efile seemed fine, until the page asking to rate and review displayed and was greyed out (could not type to it)... After a few minutes, I logged in to my account.  It says my filing is done, but the numbers are wrong- form is missing one IRA contribution resulting in higher AGI and an incorrect return.  

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

When you log in what is the filing status ?   Does it say READY TO MAIL ?

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

Nope, "Federal E-File Accepted."

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

Ok ... the PDF of the return you can get when you log in is not always the most up to date so to get a PDF ( with and without the worksheets) of the form you filed ... log in and scroll down and click on ADD A STATE ... then click on Print center and choose to save the PDF both ways for the fed & state ...

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

Nope.  When I get to the second screen (Print Center) and select the Include Government and... I don't see a save option.  View or Print Forms brings up the form missing some of the IRA again.

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

Continuing takes me to the landing page saying "Your 2018 federal return was accepted" and if I try to again add state info, I get the pulsing circle that never returns anything.  (Have tried this several times- only way out is to sign out and back in again"

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

clear your cookies and/or us a different browser

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

rebooted machine, tried using chrome and explorer, still wrong

The forms attached to the confirmation we got from Turbotax are NOT what is showing when we log in to our account. What went to the IRS?? Freaking out here!!!

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>

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