The advertisement says if I file my taxes on the app from start to finish, the filing fee is free. It’s charging me $19 and I don’t understand why it is not free.

[xmasbaby0]

How can I see my TurboTax  fees? 

  https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund
•  

• No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

  https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number