The 2017 software "e-filing PIN" is supposed to be my 2016 AGI from line 37 of form 1040. However, the automatically inserted number does NOT match my 2016 record. Why?

[NashayLO · Accepted solution]

The 2016 AGI that Turbotax automatically inserted will not match or be correct if your 2016 Return is showing as "Started". To check, go to :

• Previous Taxes
• 2016, It will show you a refund amount, or a tax due amount, or it will say "Started".

"Started" means that this 2016 Return was not finished and efiled, however, you may have printed it out and mailed it in, or you finished and efiled in another account or another Tax service. Or the IRS never received it and in that case, your AGI would be $0. To know for sure, you can go to irs.gov/transcripts.