IRS is stating that I paid my 2023 taxes, but the Efile from Turbo tax they didn't receive. I need an address to mail to them my 2023 paperwork
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Why does my TT account say I still owe tax due?
TT does not update after your return has been accepted. Your account will always show the result of the return you prepared using the software. TurboTax never knows if you received your refund —or how, when or even if you paid tax due. Your proof that you paid your tax will be your own bank/credit card records.
You can also check your own IRS account:
https://www.irs.gov/payments/your-online-account
If the IRS is saying that they received your payment for 2023 tax due but they did not receive the actual Form 1040, then you will need to print, sign and date it in ink, and mail it to the IRS. A 2023 return cannot be e-filed.
https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
If you got a notice from the IRS asking for your tax return, the notice should tell you where to mail it to. It might also give you other ways to send it. Read the entire notice carefully.
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