Tax Year Prior to 2020: Why I have been rejected by doing my taxes?

[GiseleD]

We cannot see your return or account here, as this is a public forum. Please copy and paste in the rejection message you received so we can better assist. 

[scano30]

Your Identity Protection PIN is missing or incorrect

In order to e-file your federal tax return, enter your unique Identity Protection Personal Identification Number (IP PIN). This is to protect you from identity theft. Learn More

You can find your IP PIN in a letter sent to you by the IRS (Letter CP01A) that should have arrived in mid-December.

Enter your 6-digit IP PIN:

Enter your 6-digit IP PIN:

Note: If you file your federal return by mail, you must write in your IP PIN yourself on Form 1040 in the box next to your signature.

[KarenJ2]

If you did not file Form 14039, Identity Theft Affidavit, with the IRS and they did not send you a CP01A letter stating that you had an IP-PIN (Identity Protection PIN) then you should leave the IP-PIN space blank. 

If you believe you do have an IP-PIN and need to recover it, check here. 

To enter a 6 digit IP PIN

• Click on Federal Taxes (Personal using Home and Business)
• Click on Other Tax Situations
• Under Other Return Info
• On Identity Protection PIN, click the start button

[scano30]

I never file 14039 I only file w-2.

and the IRS is close for the reason of the coronavirus 

[VictorW9]

No, the IRS is not closed. If your return is being rejected, it is not because of the coronavirus. Your return is being rejected for some other reason. Check the error code you receive to find out.

[scano30]

I thought the office is close.

What error code?

Is asking me for a IP PEN number witch I don't have.

[VictorW9]

You seem to have been flagged by the IRS for identity theft. No one can retrieve an IP PIN for you. The IRS may still be mailing out some late letters with the IP PIN.

Or you can use the retrieval tool at the IRS website linked below.   There is also a special IRS phone number shown there for IP PIN assistance. 

https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin