Tax refund/payment changed after clicking review

[tim10]

I completed entering all of my information for my taxes and TurboTax showed a small refund for both Federal and state. I then clicked to begin the review and immediately the refund changed into owing over $1,000 for federal and around $300 for state.

I am very concerned about this because TurboTax did not warn me that I needed to change anything or that it had changed anything. The numbers just changed. I think this could be a TurboTax bug. I looked for a way to open a support ticket with Intuit but was unable to locate how to do that.

Help is greatly appreciated!

Tim

[tim10]

Apologies for bumping this question but this has me completely stopped on getting my taxes finalized.

Thanks in advance for any and all help!

Tim

[BrittanyS · Accepted solution]

Have you reviewed all of your entries to see if any changes were made?  You can review your tax summary in TurboTax by following these steps:

From the left rail menu in TurboTax Online, select Tax Tools (You may have to scroll down on the left rail menu.)

1. Select Tax Tools 
   
2. On the drop-down select Tools 
3. On the pop-up menu titled “Tools Center”, select View Tax Summary 
4. On the left sidebar, select Preview my 1040 

[tim10]

I finally had the time to go over the values on form 1040 compared with my individual tax reporting documents. It appears that everything is correct on form 1040. I am disappointed and frustrated that the numbers changed, but I believe that the current numbers are correct.