Survey loop ლ(´•д• ̀ლ (Desktop Turbotax Premier 2025)

[tofumoon]

The picture speaks for itself.
I completed the survey, but it keeps looping me back to take it again before I can continue.
Clicking on the X close button won't help.
Just the fun first step of getting started. 🙄 (on Windows 11)
Anyone dealing with the same issue and has a way to work around it? Thanks!

[DaveF1006 · Accepted solution]

Here are some things you can try to clear this.

Run TurboTax as Administrator

This resolves many Desktop 2025 issues. Intuit explicitly recommends this for Windows problems.

• Right‑click the TurboTax icon → Run as administrator 
• Try completing the survey again

2. Reset TurboTax’s embedded browser cache

TurboTax stores its web components in your user AppData folder. Clearing them often breaks loops.

Steps:

• Close TurboTax
• Press Win + R → type: %localappdata%
• Open the Intuit or TurboTax folder.  it should be in this location C:\Users\<your‑username>\AppData\Local\Intuit\ This is in your briefcase icon (called File Explorer) at the bottom of your screen. From here go to This PC>users
• Delete folders named Browser, WebView, Cache, or similar
• Relaunch TurboTax (preferably as admin)