Stuck in loop filling out "Your refund/payment info"

[johnrich787]

I have just purchased turbotax via credit card. The next step is to fill out information about where to pull federal taxes owed from, and where to deposit state taxes I am owed by hitting "Continue" next to "Your refund/payment info"

After filling out my bank account information, it returns me back to the same page - where I need to hit "Continue" next to "Your refund/payment info", so I am stuck in a loop.

I have tried using different browsers, as well as clearing cache, and it is still stuck on this step.

[CatinaT1]

I realize you have done many of these things, but can you try the other ones?

 You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[johnrich787]

Hello - I have just tried all of the above options, and the problem persists.

[MonikaK1]

You could also review the suggestions in this help article to troubleshoot Windows issues, or this help article for Mac issues.

If you have tried all of the options suggested and nothing works, see here for information to contact TurboTax Support.

@johnrich787