Stuck in Full service with no way to downgrade

[Frustrated User 00001]

The instructions suggest it is possible but the reality is that there is now way to exit full service and return to doing taxes myself.  My "expert" is un responsive and I can not do anything.  
The User Experience is horrible and the Inuit Chat Bot is garbage. 

https://ttlc.intuit.com/replies/3288495 
Does not help if you are redirected to the full service app where there are no tools to leave.  

[Frustrated User 00001]

This will be the last year I use Turbo Tax .. 

[CatinaT1]

Please call TurboTax Customer service to have Full Service removed.  Here is a link:  Turbo Tax Customer Service