I am trying to transmit my tax return and kept getting caught in an error loop -- a field TurboTax automatically filled in with a value of zero in my Minnesota tax return kept getting flagged because it said there shouldn't have been a value in that field.
The exact message says "Schedule MS1A: Home mortgage interest should not have a value since federal Schedule A, lines 8b and 8c are blank.
Home mortgage interest: 0
And the form shows zero in this field as well. I can't delete the zero. It just puts a zero back in automatically.
This is clearly a bug, and there doesn't seem to be any way to report it. I tried calling support, but it was incredibly unhelpful. He asked me to share my screen but we weren't connected online -- we were only talking over the phone. He didn't send me an email to connect, and I didn't see any way to make the connection on the support site. He tried to give me a URL to go to, but it took me to an insecure website, which my browser blocked (rightfully so). He didn't really listen to anything I said and kept telling me to share my screen. I kept saying there wasn't a way to share it when we were only connected by phone. I asked for the next level of support. He said there was no other option available.
I did look for software updates multiple times, and there aren't any. I was able to transmit my federal return individually, but can't go forward with the Minnesota return. The only option it's giving me is to change how I submit (to the mailed option). I've already paid for the state submission, and I'd rather not have to print and mail this whole thing.
I've been a TurboTax user for years, and this is incredibly frustrating. I'd appreciate any help in getting this reported and fixed. I'm happy to provide a screen grab, and can jump on a screen share through a legitimate, secure support channel.
