I have Turbo Tax Premiere. My state is Oregon. The Oregon box for refund says "See Amount". When I click on it, I get a prompt that says "Let's Download and install Your states...". Then it saves the return then another window that says "Your software is up to date". I click on OK and I am back on the earlier screen and the refund still says "See Amount".
If I click on Start button in the screen for Oregon, I go through the same thing.
Why am I not able to get the state tax section going? I am stuck in this screen.
I'm stuck at exact same step, I tried re-install, reboot, removing cache folders, but none worked. I've been using TT for years, but this year's version has been the worst, and I can't believe I paid almost 100 bucks for this junk.
I followed this thread. but no luck, maybe it might help you.
See if these 2 support articles help
And can't install state
In my case the reason was that I installed it in a different drive and a different folder that I created. Turbotax got confused and couldn't find the state tax after it downloaded it. This is a bug. TurboTax should be aware of the folder I used for everything.
I uninstalled it and reinstalled it using the default path. I left it alone.