state not getting downloaded on Mac for turbotax 2025 home and office rom

[puneet_jain]

spent nearly the entire day with tech support at intuit. they have tried to remove and reinstall . no luck. i can't get past the screen where it prompts to select the state. just is frozen there. 

at one time the tech support said to return the version to Costco and buy again from turbotax directly. it just seems ludicrous. isn't software all the same and just activation codes different?

[VolvoGirl]

Yes.  Wherever you buy it, they all use the same download install file.   

[VolvoGirl]

Have you seen this article?  Troubleshooting Mac

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/troubleshoot-turbotax-ma...

Have you been able to update the program?   Quit Turbo Tax then relaunch it.   I would even turn off your Mac and reboot it after you quit Turbo Tax.   Have you tried reinstalling Home & Business?

Since you now have to log into an Intuit Account all your downloads and licenses are listed there (even if you bought it from somewhere else) so if you need to download to install it again or install on another computer, even on the other operating system (Windows, Mac).  And the download will always be up to date with all the updates.

Access your program downloads here

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