State eFile - Your payment didn't go through

[AaronTest1]

Using the TurboTax Windows Desktop application. When I go to pay for the state e-filing, it accepts my credit card information, I receive a confirmation email. Then the program says 'Your payment didn't go through' and asks me to do it again. I've tried a few times and have now been charged multiple times. I need to undo the extra charges.

[MarilynG1]

If you're using TurboTax Online, clear your Cache and Cookies and try Efiling your return again.  You should not be asked to pay again, if you received a confirmation of payment email.

Contact TurboTax Support and use 'Billing' as your phone option to request a refund of the duplicate charges.

@AaronTest1 

[hotinaz]

That didn't work.  It's still asking for snag and try it again

[CatinaT1]

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service