State download does not work, cannot file state ta...
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member

State download does not work, cannot file state taxes, what to do?

Getting your state
Your softwre is up to date
Click on "Start"

Turbotax Updater

TurboTax 2019 - Updater
Your software is up to date

Click on Colorado "Start"

Loop from the beginning

Getting Your State

Start over from top...
3 Replies
Highlighted
Level 15

State download does not work, cannot file state taxes, what to do?

Is it this?

 

FAQ:  State download install update loop.

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

 

The FAQ has a workaround to cleanup the state folder that should help correct that situation.  If you end up needing TurboTax Support, they can push you a state download to install to obviate that.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

 

You can use this contact form:
https://support.turbotax.intuit.com/contact

Highlighted
New Member

State download does not work, cannot file state taxes, what to do?

The fix worked, thank you!

Highlighted
Level 15

State download does not work, cannot file state taxes, what to do?


@-inbox16 wrote:

The fix worked, thank you!


Great news!  You're welcome.  Good luck.

Privacy Settings