State download does not work, cannot file state taxes, what to do?

[-inbox16]

Getting your state
Your softwre is up to date
Click on "Start"

Turbotax Updater

TurboTax 2019 - Updater
Your software is up to date

Click on Colorado "Start"

Loop from the beginning

Getting Your State

Start over from top...

[mesquitebean]

Is it this?

FAQ:  State download install update loop.

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

The FAQ has a workaround to cleanup the state folder that should help correct that situation.  If you end up needing TurboTax Support, they can push you a state download to install to obviate that.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

You can use this contact form:
https://support.turbotax.intuit.com/contact

[-inbox16]

The fix worked, thank you!

[mesquitebean]

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@-inbox16 wrote:

The fix worked, thank you!

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Great news!  You're welcome.  Good luck.