Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Your taxes, your way. Get expert help or do it yourself. >> Get started
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
jaxeng32
New Member

Started 2016 returns under wrong account, pd for deluxe. now that ive recovered correct user name how can I apply what I've paid to the correct account?

I've been working on my 2016 returns under the wrong user name.  Finally figured that out. So I paid for deluxe in order to recover account.
1 Best answer

Accepted Solutions
mesquitebean
Level 15

Started 2016 returns under wrong account, pd for deluxe. now that ive recovered correct user name how can I apply what I've paid to the correct account?

Are you saying you paid for online Deluxe in one account, but you have a locked return in another account?

If so, you'll need to phone TurboTax Support, tell them what happened, and ask them to unlock the returns in the other account.

FAQ:  How do I contact TurboTax?

https://ttlc.intuit.com/replies/5566005



View solution in original post

1 Reply
mesquitebean
Level 15

Started 2016 returns under wrong account, pd for deluxe. now that ive recovered correct user name how can I apply what I've paid to the correct account?

Are you saying you paid for online Deluxe in one account, but you have a locked return in another account?

If so, you'll need to phone TurboTax Support, tell them what happened, and ask them to unlock the returns in the other account.

FAQ:  How do I contact TurboTax?

https://ttlc.intuit.com/replies/5566005



About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.48m
Members

2.6m
Discussions

Manage cookies
v