If you paid for expert help, you were entitled to use that feature. You can request a refund for unused TurboTax Expert Help if you haven't filed yet, but it requires contacting customer support directly. If you have already paid for the service, the fee is generally considered non-refundable.
Except where otherwise specified, versions of TurboTax Online can be used at no cost up until the point that you submit payment. Once payment has been received, the product is considered to have been used to prepare your taxes, regardless of whether you print or electronically file your return, or if it's rejected.
Submitting payment reflects your satisfaction with TurboTax Online preparation of your taxes, and is non-refundable.
Refunds for TurboTax Online fees are generally available only in the following circumstances:
- You accidentally selected and paid for the wrong state.
- You are seeing duplicate charges for the same product or service.
- Your filing was impacted by a known product defect that was unable to be fixed before your filing deadline.
For more info, see How do I request a refund for my TurboTax product?
Expert Assist must be removed prior to paying for TurboTax Online; see How do I remove TurboTax Expert Assist?
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