Should my account show identical returns with two different taxpayer names. One is deceased. I don't know which return was e filed.

[97woodenca]

I filed for my deceased mother.  I corrected the personal info page to show her name and s s # but when I go to view the tax documents I see the return with my name and s s # on it or her name and s s # on it.  It just depends on where in the turbo tax account I click the link.  How can that be and how do I know which return got filed?

[PatriciaR]

TurboTax Online is for one tax return.  You can create another online account using the same email address but each account would have its own User ID and password.  Do you need the link to see how many accounts are tied to your email address?

[97woodenca]

I know everything you have said.  There is one account.  Depending on which link you click to see the tax return, the identical return in showing with my name and social security number or my mother's name and her social security number.  I really wish I could have one of your IT guys go into my account and actually see what I am talking about.

[PatriciaR · Accepted solution]

After you have made changes to your tax return, the "Download/print pdf" on your Tax Home page does not update right away.  Follow these steps to get the most up-to-date copy of the tax return that was filed:

·         Sign into your tax return

·         Select Amend (change) return from the Tax Home page

·         Click Amend using TurboTax Online

·         Select Continue

·         Select No, I don't need to amend

·         Select Tax Tools (left navigation panel) and then select Print Center from dropdown menu

·         Select Print, save or preview this year's return

 Printing directly from the Print Center will give you the most up-to-date copy of your return including any changes you have made.

NOTE:  If you still require assistance, you can contact TurboTax Support.  They will be able to 'screenshare' with you to see exactly what you are seeing.  Here is an FAQ with contact info:

https://ttlc.intuit.com/replies/3300041