Should I have to repeatedly have to verify the ssn on my return before I efile? Has anyone else had this issue?

[raymc0567]

I'm working on a 1040x (amendment)

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[raymc0567]

No it didn't help. I ended speaking with 3 support technicians because I kept getting hung up on. When I finally spoke someone, I asked for a supervisor everyone kept saying there's a glitch in the system. Finally, they saw that when i submitted the original file it rejected and I fixed a digit on the ssn so now either Turbo or IRS would let me efile; it has to be mailed in if you have a mismatch somewhere. I was on the phone about 4 hours repeating myself as they looked through program on my pc.  30 years and this is first issue with Intuit; I won't complain.