Who is Santa Barbara Tax Products? They issued a hard check with invalid charges deducted and their IVR will not connect to a person. Is this some type of scam?

[insncrzy1]

And who is responsible for refunding these fraudulent charges?

[SweetieJean]

SBTPG is the third party bank that takes the TT fees from your Federal refund, and send you the rest. They likely sent you a paper check because your direct deposit was declined.

When you elected to have your fees paid in this way, you were re given several scenes to agree to the terms and conditions.