Says I’m missing the spouse signature box but when I go through all the pages it doesn’t prompt me to check off any box. What should I do?

[CatinaT1]

If you are getting Reject code R0148 from the State of New York, this is the reason and how to fix it:

You have a missing primary or spouse signature checkbox on the New York E-file Declaration statement. 

1. Revisit the File tab,
2. click on Revisit to file,
3. click Continue until you reach the "Declaration to E-file Your State" screen.
4. Be sure you check the Taxpayer box (and Spouse box if applicable),
5. the re-file your return.
6. If you keep getting this reject, you will need to physically print, sign and mail in your return.

[ADS2001]

Please see this thread: this is a widespread error. 

https://ttlc.intuit.com/community/state-taxes/discussion/2025-new-york-state-efile-error-r0148/00/37... 

[CatinaT1]

This has been corrected and you need to resubmit your return. If you submitted it yesterday, it will likely reject but if you resubmit today or after, you should have success.

[Mikedecarlo15]

Just attempted to file again. It lets me go through the screens until I get to the last page. Clicking the “transmit my returns now” button doesn’t work currently. My return has been rejected 4 times now because of this issue. Very frustrating 

[FRANCESLR92]

The declaration to file your state page never pops up for me. Just the transmit return page and make pins for myself and my spouse and then click transmit return. I don’t get a prompt to check off any box for neither of us either. 

[Rwf92]

What am I supposed to do if it just loops me in circles endlessly? I can’t even submit to refile no matter what I do. I was on the phone with support for over an hour and a half last week and they told me to wait until I got my federal refund. Which I’ve done. But I can’t print or do anything. I’m just stuck in a loop and it’s very frustrating. 

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.