Purchased CD just like many past years. First time with a problem. No matter what I do, can't access the program or prior years. I checked all permissions and seem to be correct.
You can try the troubleshooting tips below (if you have not already).
Contact Customer Service if you can't resolve the situation; they will push you a download, since you have already purchased the program.
**Mark the post that answers your question by clicking on "Mark as Best Answer"