return rejected, says the 2024 AGI does not match for spouse, but we filed JT. Do I enter just the spousal income even through it is different than what is in line 11?

[CatinaT1]

The IRS uses your prior year AGI to combat fraud. Make sure you take into account the information below.

You can find your 2024 Adjusted Gross Income (AGI) by:

• Looking at line 11 on page 1 of your 2024 Form 1040
• Requesting a transcript of your 2024 tax return from the IRS. You can request your transcript online at the following link: Get Transcript

Please click on this TurboTax article for more information. 

Check these items as well to ensure you have the correct number.  If you: 

• Filed late last year after mid-November or your return was processed after that time—try entering 0.
• Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
• Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
• Filed with your spouse last year—you and your spouse have the same 2024 AGI. (Don’t split the AGI amount or enter  0  for one of you).

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. 

This article will give you instruction on how to print and mail your return. 

[MSharp22]

I have had the same issue.  Last year, 2024, we extended and mailed it in.  I tried last years AGI from my 1040 and also tried 0, neither worked. I did go to the IRS.gov site and found my transcript which shows the same number. Still not accepted.

I have paid to also e-file both of my required states.  TurboTax says my state returns have not been accepted either because my federal return was rejected.  If now I am required to mail in my federal, will I then have to also mail my state returns?

[xmasbaby0]

If you file federal by mail you will also have to mail your state returns.  

If you already paid for the $25 desktop download state e-file fees:

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

If you are using online TurboTax, the fee is the same whether you e-file or file by mail.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.