Restarting Taxes

[jacksondevon17]

I am receiving an error message whenever I try to resume doing my taxes. Tried clearing my cache and cookies, so far.

It states:
"Oops! It appears there was a drop in our connection."

..and does not let me progress. Has anyone encountered this before?

[DawnC]

Check your internet connection first.  Then try and close completely out of the browser then go back in.  

Troubleshoot E-filing Transmission Issues:

https://ttlc.intuit.com/replies/3300688

You can also try and clear the cache/cookies in your browser as well (make sure you select ''From All Time''.  Please see below for detailed instructions on how to do this:

https://ttlc.intuit.com/replies/3301745
https://ttlc.intuit.com/replies/3302272

If the above suggestions do not work, you may want to try another internet browser.  If your still unable to transmit your return after trying the above steps please contact TurboTax Support.

https://ttlc.intuit.com/replies/3300041

*TurboTax automatically saves your work every time you move to a new screen, in case you lose your connection.