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jcbttonline
New Member

Registration won't complete. says call 800 number. that didn't help. need a real person

When clicking 'continue' after filling out registration page, so as to file return, an error message says 'can't complete purchase' (I wasn't purchasing anything .. previous page showed $0 owed). Calling the 800 number didn't help either. Next?
3 Replies
LindseyLO
Intuit Alumni

Registration won't complete. says call 800 number. that didn't help. need a real person

Try clearing your cache and restarting your browser to see if this helps.

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jos99
New Member

Registration won't complete. says call 800 number. that didn't help. need a real person

I had a similar issue when I tried filling out my forms last week I got to the end and it said registration wasn't complete because a couple forms were 100% up to date. A couple things: 

    1) I was missing some Windows 10 updates for .NET which is required by TurboTax

    2) My Turbo Tax Updater wasn't updating at the time, even after I took the Windows 10 updates. I even did a TT reinstall.

    3) I read somewhere that you can't file before 1/29/20 (today).

I don't know which of the above (or if you need all) but I was able to update Turbo Tax and submit my forms as of today.

CassLO
Expert Alumni

Registration won't complete. says call 800 number. that didn't help. need a real person

Please see the FAQ below for Registration assistance:

Error: Cannot complete download at this time, please try again later.

 

Also some forms may not be available yet:

State forms availability table for TurboTax individual (personal) tax products

 

IRS forms availability table for TurboTax individual (personal) tax products

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