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DestiniQ
New Member

Refund of fees

I'm wanting to know how to get a refund of my $70 fees for my tax refund. I opted in to pay the $70 fee for filing rather than the free filing so I could have access to agents. I called multiple times over a span of 2 weeks and was promised my stimulus check would be deposited into my TT card. I was lied to on multiple occasions. And I feel I am 100% entitled to my refund fees due to customer service giving me false information more than once. I can provide proof of phone calls.

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1 Reply
CarissaM
Expert Alumni

Refund of fees

In order to discuss this, you would need to contact customer service by clicking here. They will have access to your account to check into this. 

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