Recalculate state tax return due to AMT – “Help content not found” error

[user17748499278]

Hi,

I’m trying to use the “Recalculate state tax return due to AMT” feature, but I’m running into an issue.

When I click the “Help me with this” button, I get the following error message:

Help content not found for
com.intuit.ctg.tpshelpscreen:///S2025US1040PER/L7xHsfkiA

Because of this, I’m unable to proceed with the recalculation.
Has anyone encountered this issue or found a workaround? Any guidance would be appreciated.

Thanks!

[LeticiaF1]

If TurboTax is not letting you continue, you can try the following:

Go out of your program and go back in.
Clear your cache and cookies.
Try a different Web Browser.

If you are using TurboTax Desktop make sure all updates have been run on your program. You can do this by clicking on "Online" in the black bar across the top of your TurboTax screen. And then select "Check for Updates".

If you have any additional questions or information regarding this please return to TurboTax Community and we would be glad to help.

[user17748499278]

I have tried everything you mentioned. It is still not working for me. Seeing the same error.

[DaveF1006]

 Sometimes the state data file gets "stuck" with a corrupted calculation path.

1. Go to State Taxes and look for the option to Delete your state return entirely.
2. Important: Before you do this, make sure your Federal return is 100% complete, as the state return pulls its data from the Federal AMT (Form 6251).
3. Once deleted, restart the state interview from scratch. This forces the software to pull fresh data from your Federal 6251, which often bypasses the need for the specific "Help" pop-up that’s causing the crash.